General booking terms

Destination Kosta's general booking terms

These terms and conditions apply between Destination Kosta AB and the person who books, or through another person, enters into an agreement, as specified in the confirmation from Destination Kosta.
The customer is stated as the Customer in the terms and conditions and other travelers are stated as Guests.

The booking/agreement may apply to:
•    accommodation:- hotel room at Kosta Boda Art Hotel- camping site/cottage/hotel room at Kosta Lodge- camping site/glass house at Kosta Safariplats
•    products/services
•    or a combination of these, a so-called package tour.
All bookings must be paid for at the time of booking. Who is responsible
The responsible intermediary is Destination Kosta AB,Glasbruksstigen 17, 365 43 Kosta,Organization number: 556699-2565VATNO SE 556699-256501

Booking for private individuals
In order to book/enter into an agreement with Destination Kosta regarding accommodation, the Customer must be 18 years of age or older. Identification is required upon arrival. Meeting the age limit is a requirement for access to the accommodation.
If the Customer does not meet the age limit upon access to the accommodation, the booking is considered cancelled, in which case the cancellation rules apply. Minor Guests who are accompanied without a guardian must have the guardian's written approval.
Different age regulations may apply.

Booking accommodation
- Current rental of cottage/hotel room includes in the basic price beds/extra beds incl. duvets and pillows. Cleaning is not included in cottage rental but can be purchased separately. - When booking accommodation at Kosta Boda Art Hotel and hotel room at Kosta Lodge, linen, cleaning and breakfast are included in the basic price.
- Current rental of a camping site, electricity and water are included in the basic price.
- Current rental of a tree house, water and beds/extra beds incl. duvets and pillows are included in the basic price.
- The customer and Guests may not use the cottage/apartment for anything other than holiday accommodation, unless otherwise agreed upon at the time of booking.
The number of people in the accommodation may not exceed the number of beds in the accommodation.
Special requests regarding pets or adaptation of the interior to Guests with disabilities must be made at the time of booking. Other requests will be accommodated if possible.
Destination Kosta reserves the right to change accommodation to equivalent accommodation or upgrade up to the day of arrival without notifying the Customer.

Booking of additional products/arrangements
Pre-booking of guided tours, bicycle, boat, fishing equipment, activities and linen rental can be done up to one (1) day before arrival and summer equipment one (1) day before arrival.
Pre-booking of meals can be done up to 4 days before arrival.
Departure cleaning can be booked up to three (3) days before departure.

Package trip
When booking a so-called package trip, arranged by Destination Kosta, the Customer or Guest cannot cancel or change individual products in the package. For cancellation of packages, see "Cancellation".
Booking confirmation
Upon receipt of the booking confirmation, it must be checked to ensure that all information is correct. It is the Customer and/or the Customer's reference who is responsible for ensuring that the information about what has been agreed is correct.
Booking confirmation is sent via e-mail. Destination Kosta must be contacted immediately if any information is incorrect, so that a new, correct booking confirmation can be sent.

Change and cancellation conditions regarding accommodation

Cancellation protection
Destination Kosta offers rebooking and cancellation protection for 295 SEK per booking, this can be purchased at the time of booking. This means that you can cancel the booking up to and including 24 hours before the agreed arrival with a certificate for a cancellation fee of 250 SEK. If you cancel later than that, the full booking value will be charged. Cancellation protection can only be ordered at the time of booking. The prerequisite for cancellation is that you or someone in your travel party meets one of the following criteria:- You have suffered an acute illness, accident or death- You have been called up to the military or civil defense- You have suffered significant damage to your home, fire, flood or similar serious event. You must be able to prove your disability with a certificate from a doctor, authority or insurance company. The certificate must be received by us no later than one week after the cancellation date.

Guest obligations - You must take good care of the rented accommodation and follow the applicable regulations. You are responsible for all damage that occurs to the property/product and its furnishings, due to your or someone in your party being careless. - You may not use the accommodation for anything other than what was agreed upon when booking, and you may not let more people stay in the accommodation than you stated when booking.
- In the case of self-catering without a booked cleaning service, you are responsible for cleaning properly before departure. Missed or poor cleaning will be charged with a fee of between 2000 - 5000 SEK.

Cancellation without cancellation protection

Cancellation or rebooking can be done up to seven days before arrival free of charge. If cancelled or rebooked later than that, the full booking value will be charged.
When booking a room at today's priceCancellation or rebooking can be done free of charge up to 6:00 PM the day before arrival.
When booking a package The above applies regardless of the reason for the cancellation.

Cancellation after the stay has begun
If the stay is cancelled, the accommodation cost paid will not be refunded. Compensation paid for equipment collected will only be refunded against a doctor's certificate and then only for the remaining rental time. The latter is calculated from the day the doctor's certificate is issued and the equipment is returned. The doctor's certificate and equipment are submitted to the rental location. This right to a refund does not apply to equipment that is included in package tours. When canceling an activity that has already begun, the remaining time of the activity will be refunded against a doctor's certificate.
The latter is calculated from the day the doctor's certificate is issued and Destination Kosta has been notified.

Guest rights - If we, Destination Kosta, do not provide the booked product in the promised condition or at the right time, and are unable to offer you another equivalent alternative, you as a guest have the right to terminate the agreement and receive compensation with a deduction for what you have already used.

Guest obligations - You must take good care of the rented product/accommodation and follow the applicable regulations. You are responsible for all damage that occurs to the property/product and its furnishings, due to your or someone in your party being careless. - You may not use the accommodation for anything other than what was agreed upon when booking, and you may not let more people stay overnight in the accommodation than you stated when booking. - If you are self-catering without a booked cleaning service, you are responsible for cleaning properly before departure. Missed or poor cleaning will be charged a fee of between 2000 - 5000 SEK.
- For booked events, the ticket is a document of value. Lost, stolen or otherwise misplaced tickets will not be replaced. It is up to the guest to arrive well in advance of the event and to keep track of the time of the event. Any late arrival will not be replaced.

Cleaning
If departure cleaning has not been pre-ordered, cleaning will be carried out by the Customer/Guest according to cleaning instructions before departure. In Destination Kosta's opinion, any cleaning that is not carried out or that is not carried out properly will result in a fee of at least 2,000 SEK, maximum 5,000 SEK. The amount is determined depending on the size and scope of the accommodation.

Complaints - accommodation
Complaints about the cottage/hotel room must be made to the respective accommodation as soon as possible, but no later than 12:00 the day after arrival. Faults that occur during your stay must be immediately reported to the respective accommodation. If the cottage/hotel room provided is not in the promised condition and if the accommodation cannot remedy this, you have the right to terminate the agreement. Other complaints are referred to the respective accommodation. If an agreement cannot be reached, Destination Kosta is referred.

Rebooking and cancellation conditions regarding activities and equipment

Det krävs inget avbeställningsskydd för att avboka aktiviteter, guidning och/eller utrustning/ utrustningar, utan följande gäller i stället.
- Vid avbokning av förbokad guidning, aktivitet samt utrustning senare än 4 dagar innan startdag, debiteras en avbokningsavgift på 150 SEK/bokad guidning, aktivitetsplats och/eller utrustning/utrustningar.

- Vid avbokning senare än 24 timmar till startdag behåller Destination Kosta hela beloppet.
- Gällande bokat evenemang är biljetten en värdehandling. Borttappad, stulen eller på annat sätt förkommen biljett ersätts ej. Det är upp till gästen att komma i god tid inför evenemanget samt hålla koll på evenemangets klockslag. Eventuell försenad ankomst ersätts ej.

When booking bicycle/boat equipment
The age limit for renting bicycle/boat equipment with us is 18 years. Maximum weight is 120 kg/person. Zero tolerance when it comes to alcohol and drugs. Valid ID must be presented when renting. In case of delay in return, a fee of 200 SEK/day per bicycle or object will be charged. Cancelled or postponed eventsAs a ticket buyer, you are responsible for checking whether an event is cancelled or postponed. If an event is cancelled or postponed, you should immediately contact the responsible arena/organizer. Destination Kosta is responsible for questions and decisions about, for example, the redemption of tickets.
In the case of cancelled or postponed events, where the redemption of tickets is approved by Destination Kosta, any service/distribution fees will not be refunded.

Service and distribution feesIn addition to the ticket price, a service fee may apply and in some cases also a distribution fee.

Complaints
If you are dissatisfied with an event, you can, under certain circumstances, complain about it according to the Consumer Services Act's rules on service errors. In that case, you should contact Destination Kosta AB. If we cannot reach an agreement, you can contact the Swedish National Board of Complaints (ARN) via www.arn.se or by post to: Swedish National Board of Complaints, Box 174, 101 23 Stockholm. We will follow ARN's decision.

Accessibility
If you have questions about accessibility and companion spaces, please contact us at Destination Kosta.

Liability for property/causing damage
Destination Kosta is not responsible for forgotten/lost items. Damage caused to the Customer or Guest due to negligence on the part of Destination Kosta will be compensated. In such cases, the Customer/Guest must immediately report the incident to Destination Kosta. The Customer/Guest is, in turn, responsible for damage in cases where the Customer/Guest himself, or someone in his company, through negligence, has caused the damage. See also "Other obligations".

Other obligations
The Customer/Guests must take good care of their accommodation and follow the rules, instructions and regulations that apply.
- The Customer/Guests must between 23:00 and 07:00 observe the greatest consideration and silence towards other Customers/Guests.
- The Customer is responsible for damage that occurs to the property and its furnishings if the damage has been caused by the negligence of the Customer/Guests in the party or anyone else who is given access to the accommodation.
- When participating in activities arranged by Destination Kosta or its organizers, sobriety applies. The activity leaders have the right to deny access to the activity if they believe that the Customer/Guest's safety cannot be guaranteed due to the activity leader's assessment of the Customer/Guest's intoxication. If the activity is cancelled due to conditions not being followed, no refund will be made to the Customer/Guest.
- The customer/Guests in the party may not pitch a tent, caravan or motorhome outside of designated areas or in public parking lots. Camping is only permitted on marked pitches. See also Camping Terms and Conditions.
– The customer/Guests in the party may not use a music system or other equipment in the accommodation or directly adjacent to the accommodation in a way that disturbs the surroundings and surrounding residents.
- Charging of electric vehicles may only take place at a designated location/charging post. Violation of this will result in a charge of at least SEK 3,000. The customer/Guests are responsible if incorrect charging of electric vehicles causes damage, fire or electrical failure.
- The customer/Guest must comply with the regulations that apply to the accommodation, regarding the smoking ban and any pet ban. Any violations will be penalized. Violations of the smoking and pet ban will result in a charge of at least SEK 3,000, maximum SEK 30,000. The amount is determined depending on the size of the accommodation.
- If you miss an event, you cannot make up for that event later free of charge or receive financial compensation for the event you were absent from.

Breach of contract
These General Booking Terms and Conditions form part of the agreement between the Customer and Destination Kosta. The agreement is binding and accepted by the Customer upon the Customer's first payment. Destination Kosta reserves the right to terminate the agreement with immediate effect if:
• The booking terms and conditions are not met
• The Customer/Guests in the party behave disruptively in the cottage/apartment/area.
• The Customer/Guests in the party cause damage to the cottage/apartment/area.
• The cottage/apartment is used for purposes other than those intended. In the event that the partial payment or final payment is not paid on time, Destination Kosta reserves the right to cancel the booking. Destination Kosta shall immediately notify the Customer/Guest of the termination of the agreement if a breach of contract occurs. In the event of a breach of contract, the Customer and the Guests in the party must immediately move out of the cottage/apartment/campsite/hotel and are not entitled to any part of the amount paid back. In the event of destruction or disruptive behavior, Destination Kosta is entitled to compensation from the Customer.

Force majeure
If Destination Kosta – due to circumstances beyond Destination Kosta’s control – is prevented from providing the agreed service or part thereof, the Customer is offered rebooking or a refund of the amount paid, with the exception of any days of the cottage/apartment used and additional products used. There is no right to compensation for financial damage, such as unnecessary expenses, lost income or loss of business.
Circumstances beyond the control of Destination Kosta are considered to be circumstances that result in the performance of the agreement being hindered or becoming unreasonably burdensome: labor disputes and any other circumstances that Destination Kosta cannot control, such as fire, natural disasters and extreme natural events, war, mobilization or military conscription of a similar scope, pandemic restrictions, requisition, seizure, trade and currency restrictions, rebellion and riots, shortage of means of transport, general shortage of goods, restrictions in the supply of motive power and errors in or delays in deliveries from subcontractors, which are caused by such grounds for exemption.
In the event of obstacles according to the preceding paragraphs, Destination Kosta may terminate the agreement by notifying the Customer as soon as possible that Destination Kosta is withdrawing from the agreement.

Printing errors
We reserve the right to any printing errors in calendars, printed matter and on websites. Information about prices, discounts, ticket release dates and conditions for ticket purchases may change without notice.

Terms updated on April 11, 2023.